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2010 Honorees
The following were recognized in the 4th annual Stevie Awards for Sales & Customer Service. Stevie Award winners were chosen from among the Finalists during final judging, and announced at the awards banquet at the Eden Roc Renaissance Hotel in Miami Beach, Florida on Monday, February 22. Follow the links to read the full-text of the Stevie Award-winning nominations.
Lifetime Achievement Award STEVIE AWARD WINNER: Joan Maddox, Customer Service Evangelist, SchoolDude.com, Cary, NC FINALISTS: Rich Suter, CLU, National Sales Leader Marsh, U.S. Consumer, Des Moines, IA Chris Ahearn, Senior VP, Corporate Sales and Marketing Oakwood Temporary Housing, Los Angeles, CA Neil Rackham
SALES INDIVIDUAL CATEGORIES
Global Sales Leader / Worldwide VP of Sales of the Year STEVIE AWARD WINNER: Paul Hoffman, Executive Vice President, Worldwide Field Operation Informatica, Corporation, Redwood City, CA FINALISTS: Ron Torten, Vice President of Worldwide Sales, Inphi Corporation, Westlake Village, CA Chris Ahearn, Senior Vice President, Corporate Sales and Marketing, Oakwood Temporary Housing, Los Angeles, CA Peter Smith, Senior VP of Localization Solutions, SDL International, Superior, CO
National VP of Sales of the Year STEVIE AWARD WINNER: Jessica Eker, Vice President of Business Development, North America, TransPerfect, New York, NY FINALISTS: Kieran Callaghan, VP of Direct Sales, DISH Network, Englewood, CO Joanne Schimelman, Associate Vice President of National Accounts, Royal Caribbean International, Miami, FL John Kenney, Director of National Sales, Vistage International, San Diego, CA
Sales Manager / National Accounts Manager of the Year STEVIE AWARD WINNER: Mike Sorensen, Sales Manager, Marketecture, Orem, UT FINALISTS: Jim Donovan, Director of Sales and Marketing, Cbeyond, Atlanta, GA Robert Scalabrino, Area Sales Manager (Northeast), DHL Express, New York, NY Rob Ferraro, Area Sales Manager, DHL Express, New York, NY Melisa Fields Tugwell, Co-Founder and Director of Sales and Marketing, PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
Sales Education Leader of the Year STEVIE AWARD WINNER: Chino Nakagome, Fashion Educator in China, Seiundo, Tokyo, Japan FINALISTS: Charlie Gillette, Knowledge Anywhere Inc., Bellevue, WA Troy Achong, Director of Training and Development, Oakwood Temporary Housing, Los Angeles, CA Nic Read, Sales Thought Leader, SalesLabs Inc., Cary, NC
Sales Representative of the Year STEVIE AWARD WINNER: Mitch Sobocinski, Sales Representative, DHL Express, New York, NY FINALISTS: John Bacharde, Sales Representative, DHL Express, New York, NY Mike Lamanna, Manager International Sales, DHL Express, New York, NY Tyler Sorensen, Sales Representative, Marketecture, Orem, UT Dennis Mulligan, Managing Director, Marsh U.S. Consumer, Des Moines, IA Jason McNeil, Sales Representative, Sales Partnerships, Inc., Westminster, CO
SALES TEAM CATEGORIES
Global Sales Team of the Year STEVIE AWARD WINNER: Right Hemisphere, Pleasanton, CA FINALISTS: Avaya, Basking Ridge, NJ Inphi Corporation, Westlake Village, CA TheLadders.com, New York, NY
National Sales Team of the Year STEVIE AWARD WINNER: DISH Network, Englewood, CO FINALISTS: PetRays Veterinary Telemedicine Consultants, The Woodlands, TX Reliance Capital Asset Management Ltd., Mumbai, Maharashtra, India Sales Partnerships, Inc., Westminster, CO Teva Neuroscience, Inc. Kansas City, MO
Government Sales Team of the Year STEVIE AWARD WINNER: Direct Alliance, Tempe, AZ FINALIST: Oakwood Temporary Housing, Los Angeles, CA
Online or Telesales Team of the Year STEVIE AWARD WINNER: AT&T BusinessDirect, San Antonio, TX FINALISTS: Direct Alliance, Tempe, AZ DISH Network, Englewood, CO
Hiring and Recruiting Program of the Year STEVIE AWARD WINNER: Oakwood Temporary Housing, Los Angeles, CA FINALIST: Family Heritage Life Insurance Company of America, Cleveland, OH
Demand Generation Program of the Year STEVIE AWARD WINNER: Bulldog Solutions, Inc., Austin, TX FINALIST: PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
Sales Training or Coaching Program of the Year STEVIE AWARD WINNER: Sherwin-Williams Company, Cleveland, OH FINALISTS: Avaya, Basking Ridge, NJ Blue Cross Blue Shield of Massachusetts, Boston, MA Brookeside, Acton, MA Family Heritage Life Insurance Company of America, Cleveland, OH Lyon Sales Institute, LLC, Slidell, LA Marriott International, Bethesda, MD Marriott Vacation Club, Orlando, FL Oakwood Temporary Housing, Los Angeles, CA SalesLabs Inc., Cary, NC SAS Institute, Cary, NC
Sales Compensation or Incentive Program of the Year STEVIE AWARD WINNER: DISH Network, Englewood, CO FINALISTS: Marriott International, Bethesda, MD Oakwood Temporary Housing, Los Angeles, CA
Sales Department of the Year - Computer Services STEVIE AWARD WINNER: TheLadders.com, New York, NY FINALISTS: Akamai Technologies, Cambridge MA CA, Islandia, NY
Sales Department of the Year - Computer Software STEVIE AWARD WINNER: Omniture, Orem, UT FINALISTS: Constant Contact, Waltham, MA Right Hemisphere, Pleasanton, NY
Sales Department of the Year - Computer Hardware STEVIE AWARD WINNER: IBM Corporation, Armonk, NY FINALISTS: Cisco Systems, San Jose, CA Direct Alliance, Tempe, AZ
Sales Department of the Year – Distribution & Transportation STEVIE AWARD WINNER: UPS, Atlanta, GA FINALISTS: Delta Airlines, Atlanta, GA Southwest Airlines, Dallas, TX
Sales Department of the Year - Financial Services STEVIE AWARD WINNER: Paycom, Oklahoma City, OK FINALISTS: Credit Solutions, Dallas, TX Family Heritage Life Insurance Company of America, Cleveland, OH Jefferson National, Louisville, KY
Sales Department of the Year – Hospitality & Tourism STEVIE AWARD WINNER: Sundance Vacations, Wilkes Barre, PA FINALISTS: Royal Caribbean International, Miami, FL Wyndham Vacation Ownership, Orlando, FL
Sales Department of the Year - Services STEVIE AWARD WINNER: UniFirst Corporation, Wilmington, MA FINALISTS: Convergys, Cincinnati, OH ServiceMaster, Downers Grove, IL Sysco, Houston, TX
Sales Department of the Year - Telecommunications STEVIE AWARD WINNER: Verizon Communications, New York, NY FINALISTS: AT&T, San Antonio, TX Direct Alliance, Tempe, AZ PAETEC Communications, Fairport, NY TELUS Corporation, Scarborough, ON Canada
Sales Department of the Year – All Other Industries STEVIE AWARD WINNER: Paylocity, Arlington Heights, IL FINALISTS: Nu Skin Enterprises, Provo, UT PetRays Veterinary Telemedicine Consultants, The Woodlands, TX USANA Health Sciences, Salt Lake City, UT Xerox, Norwalk, CT
CUSTOMER SERVICE & CALL CENTER INDIVIDUAL CATEGORIES
Customer Service Manager of the Year STEVIE AWARD WINNER: Mark Ware, Service Desk Manager, Catapult Technology, Bethesda, MD FINALISTS: Alisha Walton, Frontline Support Lead Supervisor, Marketecture, Orem, UT Jeffrey Brooks, Senior Manager, Peak 10 Support, Peak 10, Charlotte, NC
Customer Service Leader of the Year STEVIE AWARD WINNER: Brad Purl, VP-Customer Service, United Camera, Bensenville, IL FINALISTS: Paul Everett, Senior VP of Customer Service, Ceridian HR/Payroll Ceridian Corporation, Minneapolis, MN Cathrine M. Ann, President, Consumer Connection Inc., Sechelt, BC Canada Kelly Lacy, Customer Service Trainer, DEFENDER Direct, Indianapolis, IN Rick Cameron, VP-Customer Support Services, GlassHouse Technologies, Inc., Framingham, MA Dave Rogers, Client Relations and Services Director, Marketecture, Orem, UT Beth E. Dieleman, Operations Supervisor, Marsh U.S. Consumer, Des Moines, IA Dan Wixon, Senior VP of Service Delivery, Peak 10, Charlotte, NC
CUSTOMER SERVICE & CALL CENTER TEAM CATEGORIES
Customer Service Team of the Year – Recovery Situation STEVIE AWARD WINNER: Accero, Lake Oswego, OR
Front-Line Customer Service Team of the Year STEVIE AWARD WINNER: OKC Thunder, Oklahoma City, OK FINALISTS: AudienceScience, New York, NY EMKAY, Itasca, IL IT Authorities, Inc., Tampa, FL Peak 10, Charlotte, NC Protus, Ottawa, ON Canada SchoolDude.com Silverpop, Atlanta, GA SurveyGizmo, Boulder, CO
Contact Center of the Year (Up to 100 seats) STEVIE AWARD WINNER: The GES National Servicenter®, GES Exposition Services, Las Vegas, NV FINALISTS: Butterball’s Turkey Talk-Line®, Butterball, LLC, Kings Mountain, NC PHH Driver Response Team, PHH Arval, Sparks, MD USANA Health Sciences' Customer Service Team, USANA Health Sciences, Salt Lake City, UT
Contact Center of the Year (Over 100 seats) STEVIE AWARD WINNER: Marriott Vacation Club International Owner Services, Marriott Vacation Club International, Orlando, FL FINALISTS: AT&T BusinessDirect Premier Call Center, AT&T BusinessDirect, San Antonio, TX Global Reservation Sales and Customer Care - myPlace by Marriott, Marriott International, Bethesda, MD Sundance Event Marketing, Sundance Vacations, Wilkes Barre, PA
Customer Service Management Team of the Year STEVIE AWARD WINNER: Marsh U.S. Consumer, Des Moines, IA FINALISTS: Informatica Global Customer Support, Informatica Corporation, Redwood City, CA Michael C. Fina Customer Experience Management Team, Michael C. Fina, Long Island City, NY
Customer Service Training Team of the Year STEVIE AWARD WINNER: SMART Technologies, Calgary, AB Canada FINALISTS: AtTask, Inc., Orem,. UT SchoolDude.com, Cary, NC
CUSTOMER SERVICE & CALL CENTER ACHIEVEMENT CATEGORIES
e-Commerce Customer Service Award STEVIE AWARD WINNER: Litle & Co., Lowell, MA FINALISTS: Berklee Media, Boston, MA Consolidated Edison Company of New York, Inc., New York, NY Enova Financial, Chicago, IL Marketecture, Orem, UT
Best Use of Technology in Customer Service STEVIE AWARD WINNER: Virtual Radiologic Corporation, Eden Prairie, MN FINALISTS: Archer Technologies, Overland Park, KS AT&T BusinessDirect, San Antonio, TX Avid, Tewksbury, MA Bronto Software, Durham, NC Ceridian Corporation, Minneapolis, MN KANA Software, Menlo Park, CA Orange UK, Bristol, England PetRays Veterinary Telemedicine Consultants, The Woodlands, TX SeamlessWeb, New York, NY The Cobalt Group, Seattle, WA VerticalResponse, San Francisco, CA
Award for Innovation in Customer Service STEVIE AWARD WINNER: Kohl's Credit Division - Call Center, Menomonee Falls, WI FINALISTS: Dow Jones & Co, Princeton, NJ Helpstream, Mountain View, CA Informatica Corporation, Redwood City, CA MSA, Pittsburgh, PA PetRays Veterinary Telemedicine Consultants, The Woodlands, TX Qualtrics Labs, Inc., Provo, UT The Warranty Group, Chicago, IL
CUSTOMER SERVICE DEPARTMENT CATEGORIES In each of the seven competitive, peer-judged Customer Service Department of the Year categories listed below, voting was also opened to the general public for the first People's Choice Stevie Awards for Favorite Customer Service. More than 87,000 votes were cast from January 13 through February 12. Winners of the first People's Choice Stevie Awards for Favorite Customer Service are:
Airlines, Distribution & Transportation: Fedex, Memphis, TN Financial Services: Family Heritage Life Insurance Company of America, Cleveland, OH IT & Telecommunications: Qualtrics Labs, Inc., Orem, UT Leisure & Tourism: Hilton Worldwide, McLean, VA Public Services & Education: U.S. Postal Service, Washington, DC Retail: Macy's, Cincinnati, OH All Other Industries: PetRays Veterinary Telemedicine Consultants, The Woodlands, TX
Customer Service Department of the Year – Airlines, Distribution & Transportation STEVIE AWARD WINNER: EMKAY, Itasca, IL FINALISTS: DHL Express US, Tempe, AZ FedEx, Memphis, TN LeanLogistics, Holland, MI
Customer Service Department of the Year – Financial Services STEVIE AWARD WINNER: Ceridian Corporation, Minneapolis, MN FINALISTS: Credit Solutions, Dallas, TX Family Heritage Life Insurance Company of America, Cleveland, OH SurePayroll, Glenview, IL The Warranty Group, Chicago, IL
Customer Service Department of the Year – IT & Telecommunications STEVIE AWARD WINNER: Alteva, Philadelphia, PA FINALISTS: Akibia, Westborough, MA BizActions LLC, Potomac, MD Constant Contact, Waltham, MA CoreCommerce., Franklin, Tennessee Epicor Software Corporation, Irvine, CA iCIMS, Hazlet, NJ Information Builders, New York, NY Omniture, Orem, UT Protus, Ottawa, ON Canada Qualtrics Labs, Inc., Provo, UT Rackspace Hosting, San Antonio, TX VerticalResponse, San Francisco, CA Virtela, Greenwood Village, CO
Customer Service Department of the Year – Leisure & Tourism STEVIE AWARD WINNER: InterContinental Hotels Group, Alpharetta, GA FINALISTS: Hilton Hotels Group, Memphis, TN Royal Caribbean International, Miami, FL
Customer Service Department of the Year – Public Services & Education STEVIE AWARD WINNER: NorthStar EMS, Tuscaloosa, AL FINALISTS: U.S. Postal Service, Washington, DC University of Phoenix, Phoenix, AZ
Customer Service Department of the Year – Retail STEVIE AWARD WINNER: Macy's, Cincinnati, OH FINALISTS: Kohl's Department Stores, Menomonee Falls, WI N.E.W. Customer Service Companies Inc., Sterling, VA Overstock.com, Salt Lake City, UT
Customer Service Department of the Year – All Other Industries STEVIE AWARD WINNER: TRUMPF Inc., Farmington, CT FINALISTS: Kanyon, Istanbul, Turkey LXE Inc., Norcross, GA MSA, Pittsburgh, PA Murad, Inc., El Segundo, CA PetRays Veterinary Telemedicine Consultants, The Woodlands, TX The Cobalt Group, Seattle, WA TheLadders.com, New York, NY Topco Associates, LLC, Skokie, IL
In each of the seven competitive, peer-judged Customer Service Department of the Year categories listed below, voting was also opened to the general public for the first People's Choice Stevie Awards for Favorite Customer Service. More than 87,000 votes were cast from January 13 through February 12. Winners of the first People's Choice Stevie Awards for Favorite Customer Service are: