Nominee Profile: PBD

The Company:
PBD, founded 26 years ago in Columbus, OH, provides a full range of product fulfillment services and solutions to associations, publishers and corporations worldwide. These services include: call center management, accounting services, warehousing, pick-pack-ship, inventory control, customized reporting, returns processing, e-commerce, and print on demand. In 1986, the company relocated to Atlanta and has significantly expanded its operations, growing from 30,000 to 290,000 square feet of warehouse space; 25 to 175 employees; one facility to three facilities; and $12 million to $45 million in annual sales.

Headquartered in Alpharetta, GA, the company has distribution centers in Alpharetta and Duluth, GA and Exton, PA. The corporation processes, fulfills and ships more than 1.7 million packages a year at an accuracy rate of nearly 100 percent. PBD's specially designed software ensures accurate order processing and provides tailored inventory and sales reports to each of its clients. Learn more at www.pbd.com.

On Why They Have Entered The American Business Awards:
"At PBD our Mission Statement says it best; 'Superior Service Every Time,' said Brion C. Zaeh, Vice President, Client Relations & Customer Service with PBD Worldwide Fulfillment Services.  "This is not just a saying we have placed on the wall but a way of life at PBD. All of our team members take pride in providing the highest level of service to our clients, partners and each other.

"We are chosen by our clients to provide exceptional customer service on their behalf. Their expectation is that we consistently deliver a superior level of service to their customers, members and other constituents.

"The national recognition inherent with being the recipient of the 2003 "Best Customer Service Organization" by The American Business Awards would distinguish us from our peers. This recognition would align us with elite organizations that strive to be the best and validate that we are living up to the commitment that we have made to our clients and ourselves.

"Winning a Stevie would be an endorsement, not only to our current clients that they have made the right choice, but also would substantiate our position as the leader in the market, to our future clients, partners, and employees. Winning a Stevie would clearly illustrate that our mission is our reality."